Key Deliverables
Transform your IT service delivery with our powerful IT Service Management software application. Our user-friendly platform streamlines incident, problem, change and asset management, giving you complete control over your IT operations. With built-in automation, reporting and analytics, you can quickly identify trends, reduce downtime and deliver high-quality services to your customers. Whether you're a small business or a large enterprise, our software is designed to meet your unique needs and help you achieve your IT service goals. Start your free trial now and experience the future of IT Service Management."
- Integrated Knowledge Base
- Robust and dynamic Workflow
- Flexibility for Practice Based Customization
- Effective SLA & Vendor Performance Monitoring
- Designed as per Industry practice
- Easy to integrate with any application
- Auto escalation as part of workflow
- Readily available, customizable workflows
INDUSTRIES
Our services based on in-depth industry knowledge. Runway outsourcing services combine cost effective and reliable process management with longstanding experience in servicing companies from various industries.
Banking
IT & ITES
Security
Medical
Engineering
Staffing
Construction
Real estate
SaaS and Startup
WHY CANIDESK
We offer high-quality products and services, expert knowledge and unparalleled customer service. Our commitment to excellence and attention to detail sets us apart from the competition. Trust us to exceed your expectations and deliver results that exceed your expectations.
Dynamic workflows to drive efficiency
We aim to minimize your spending's on call center services while reducing all risks.
Streamlines services of the organization
Our approach combines these three vital factors to help you achieve the maximum success.
Drives business with proper processes
If you are unsure what service you need, feel free to turn to our consultants for help.
Regulatory compliance
We use quality hardware, which is regularly updated to provide reliable support to your clients.
Dedicated 24/7 Support
Our team works 24/7 to provide extensive support to your clients and partners.
Increased customer satisfaction
Hiring the experts of our call center team can save a lot of costs for your business.
FEATURES
What Sets Our Product Apart
All
Ticket logging
Your Go-To Source for Answers and Support
Auto Ticketing
Creating and updating tickets automatically
Self-Heal features
Your Unique Identification for Event Entry
Ticket Reassignment
Agent Performance
Ticket linking with Change
Ticket Submission and Tracking
Integration external application
Customizable Language Settings
Integration Knowledge system
Scheduled and Triggered Replies
Ticket Auto-closure
Note Sharing and Collaboration
Usage for non-IT purpose
Prioritization of Tickets
Document attachment
Analyzing Open Tracking Data
SLA monitoring feature
Manage thread visibility for different roles
Escalation matrix
Integrating Saved Replies with Knowledge Base
CANIDESK core work
A glimpse into the user interface: showcasing the features and functionality
One stop repository
for Knowledge
One place to manage every customer interaction. Chat, voice, messaging, and social interactions are all integrated with the tools you already use to manage cases. At Canidesk, we believe that building customer loyalty is essential to the success of our business. That's why we strive to create a positive customer experience every time you interact with us. From our exceptional customer service to our commitment to quality products, we are dedicated to earning your trust and loyalty.
Streamline the
agent experience
Our Contact Center unifies the data and tools agents need into a single, easy-to-use application so they can work more effectively
Measure and
coach your team
Measure what matters so you can quickly identify performance trends and deliver high-impact coaching.
Level up your
agents
Empower agents with real-time, intelligent guidance on the best actions to take to exceed your customers’ needs.
Solutions flow from IT Ticketing
and Change Management
One place to manage every customer interaction. Chat, voice, messaging, and social interactions are all integrated with the tools you already use to manage cases. One of our main goals is to make your interactions with us as simple and efficient as possible. That's why we've created a one-stop-shop platform for you to manage all of your transactions, inquiries, and account settings. With just a few clicks, you can access all the information you need in one place.From placing an order to tracking your shipment, our user-friendly platform allows you to easily access all of your information in one convenient location. Whether you're a first-time customer or a long-time loyal customer, we want to make sure your experience is seamless and hassle-free.
Meet
customers
where they are
Keep customers from jumping through hoops. Provide live customer service in whichever channels your customers prefer, all unified within Canidesk.
Provide contextualize
support across
interactions
Your customers shouldn’t have to repeat themselves. Merge customer support interactions across all touchpoints and devices to deliver contextualized, personalized support.
Enable virtual agents
to provide 24/7 self
service
Delegate frequently asked questions to a virtual agent. so complex issues can receive high-touch service. Reserve your team’s time for the harder questions.
FREQUENTLY ASKED QUESTIONS
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What are the different ways in which tickets can be raised by the users?
Canidesk allows multiple options for the end users to raise tickets. These includde email, SMS, different social media platforms. Users can also access End-User Portal on the company web site to raise tickets.
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Does this ticketing solution can be integrated with mobile devices?
Yes, Canidesk ticketing solution is 100% Mobile-friendly. That means remote engineers or users can either raise tickets or work and update ticket status using mobile application.
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How does this tool helps in faster and efficient resolution of tickets raised?
With its Customer Data Enrichment module, Canidesk can integrate all the relevent pieces of information related with users and device infir and provide context to the agents enabling them to have resolve tickets effectively by using real time relevent data.
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Does this tool has integrated knowledge base? How does it helps the process?
Yes, Canidesk offers Knowledge Base as an integrated module with its ticketing solution. Canidesk Knowledge Base is a rich central repository of entire enterprise information. The solution helps automate enterprise workflows and enables faster ticket resolutions by accessing relevent information from knowledge Base.
CONTACT
For all enquiries, please email us on the form below
